Fronted by national newsreader Natasha Kaplinsky of ITN as part of a unique partnership with The BRC, ‘The Changing Face of Retail’ explores the impact of changes in the way people shop on businesses, staff and consumers.

Building on the BRC’s recent Retail 2020 reports, which suggest there could fewer but better jobs in the retail industry over the next decade, the programme brings to life how a digital revolution is helping to reshape the retail industry, driving increased productivity and different types of jobs and shopping experiences.

The Changing Face of Retail’ features interviews with an array of leading retail industry figures and news-style reports, along with sponsored editorial profiles of organisations helping to drive change within the industry. Helen Dickinson, Chief Executive of the BRC, said: “The retail industry is at the epicentre of huge changes and is working towards a vision of better and more rewarding jobs. For the first time, this programme brings that journey to life. We hope that people watching the film gain a better understanding of the remarkable journey that the retail industry is on and join in the conversation about it. We’re delighted to have worked with a talented ITN team to tell the story.

 

Want to find out how Sue Ryder are working in Charity Retail? This will be launched in London at 4pm on 16th May 2017 so check back for more soon.

 

Participant Films • Enhancing the customer experience – Westfield  • Attracting customers to the physical environment – Green Room Design • Tagging and tracking for accurate inventories – Avery Dennison • Improving systems for safe and speedy transactions – Barclaycard • Retail intelligence to improve customer expectations – ShopperTrak • Virtual fitting rooms – Metail • Reducing customer returns – Clear Returns • Technology to improve operations – K3 Retail • Navigating the digital landscape – ThoughtWorks