Achieving the EPOSible together - K3

450 stores and still smiling

To mark this milestone, Sue Ryder and their IT partner, K3 brought together the original project team, volunteers and representatives from all stages of the project, including LS Retail, Verifone, Barron McCann and BMc Azurri to a lunch reception to celebrate the occasion.

New EPOS will drive more income

As Sue Ryder installed its final EPoS till system (Electronic point-of-sale) into its 450th shop at Camden on 21st February, it will give them much greater visibility of sales information and inventory within each store. This will have a dramatic effect on the organisation and help create more income to provide hospice and neurological care for people facing a frightening, life-changing diagnosis and to support the online community which offers bereavement support.
Sue Ryder is a UK-based non-profit charity that sells both donated and new goods in its high-street stores across the UK, as well as its online site and its dedicated eBay channels.

New tech is the platform to growth

They need to raise £49.2 million to keep their services running every year. They receive income through statutory funding but still need to raise £19.9m through their shops and supporters. So it’s more important now than ever before that they have the best systems in place that can help their shops raise these vital funds.
This new technology will enable greater communication between departments and more clarity within pricing, something that can often become over complicated for charity stores when stock changes so rapidly from day to day. The partnership with K3 allows them to support Sue Ryder with everything needed to manage their retail stores in a familiar and easy to use Microsoft environment and provides a platform to generate greater revenues from the charity shops.

Retail operation is vital to continue incredible care

David Borrett, Director of Retail, Marketing and Communications at Sue Ryder comments; “Sue Ryder’s retail operation is vital to the ongoing provision of the great care we are known for. The investment we have made in this technology will enable us to be even more effective in driving this important income source and I’m delighted to be at Camden at the completion of this incredible project.”

Rod Barlow, Divisional Managing Director for K3 comments “The EPOS implementation across all 450 Sue Ryder stores has been a real team effort, the success of the project has been down to the everyone’s determination and commitment from day 1. The new EPOS will provide Sue Ryder with a real understanding of their business and the data intelligence will deliver a huge ROI.  Being able to spot trends and understand trading on a store by store basis will also help Sue Ryder drive great efficiencies and the new POS is also very easy to use, which was a critical factor for the volunteer workforce. We are delighted to be able to celebrate with the Sue Ryder and wider project team – this is just the beginning.”

David Borrett added: “At Sue Ryder we know that the charity retail sector adds value to local communities across a range of environmental, social and economic impact areas, including supporting volunteers, and reducing annual carbon emissions through recycling and re-use. If we’re going to perform well and push a store’s performance we need the vital information that the new system will provide to move forward.”

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