Retail transformation puts technology centre stage

Are you ready for the retail journey ahead?

Technology was traditionally a behind-the-scenes component of retail businesses that touched few people within an organisation and most customers would have been oblivious of its existence when visiting a store.

Today, things are very different.

From back end logistics and inventory management to playing a full role in all aspects of the customer journey, technology now touches every part of a retail organisation.

In this report, we look at the 8 key areas being explored by Retailers to deliver the connected customer experience including self service, clienteling, facial recognition, robotics, AI (incl. chatbots) and more.

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