Established more than 240 years ago in 1771, esteemed Savile Row tailor Gieves & Hawkes currently holds three royal warrants. It understands the importance of customer service and customer loyalty. Today, Gieves & Hawkes has 120 outlets in the United Kingdom and the Republic of Ireland, and over 100 more worldwide.

With Microsoft Dynamics and Microsoft CRM, Gieves & Hawkes has better, faster access to information across the business information that’s helping the company control pricing, promotions, and stock.

”It’s great. Rich data is now available to store staff at the point of sale, giving them the tools to provide better customer service”, says Thompson.