Leading Charity Retailer The British Heart Foundation (BHF) celebrate being finalists for two Tech awards with IT partner K3. The Technology partnership are shortlisted for Technology Project of the Year and Retail Charity Partnership of the Year in this year’s Retail Systems awards .
Retail is a very challenging sector at the moment. With an operation staffed by 20,000 volunteers and 85% – 90% of stock sold being donated, The BHF knew they needed to make the significant investment in technology to remain best-in-class and continue to set the pace in their sector. They are the largest charity retailer and likely UK retailer and the total focus of their business is to generate the maximise revenue they can from their retail operation to fight heart disease.
With over 740 shops, BHF have embarked on a comprehensive technology project in partnership with K3 overhauling its IT systems to ensure it stays competitive in the retail marketplace and remains there. The Microsoft Dynamics solution will give BHF the resources to embrace new opportunities that are coming up in the next 10 years and beyond so they are able to sell products through whichever channel to market will achieve the highest value.
Since it was founded over 30 years ago, the BHF has grown rapidly and although it could to a limited degree continue to manage with its existing technology infrastructure, its management recognised that overhauling its IT systems to best-in-class would position it for a much brighter future.
The technology programme has been very much handled as a partnership between BHF and K3 and is best summed up by Ursula Dolton, director of IT and business change at BHF. “It has not just been about BHF but has been done in a true partnership manner with K3. There has been equal responsibility to make it work with lots of time and effort committed by both parties. K3 can see the charity side of the organisation and recognises that if you generate more retail sales then there will be more for the charity. It has shown a passion on top of this just being a business partnership.”
Read the full case study on British Heart Foundation here