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  • Like everything, our complaints are going digital – K3 viewpoint

The growth of online shopping is leading to some interesting trends in terms of customer complaints and one of the more worrying involves the rise of the ‘buy now, pay later’ phenomenon.

Recent research from independent complaints website Resolver highlights that these are only the 40th most complained about product or service but it predicts that they will rapidly rise up the table as the take-up of these sorts of credit payment methods takes hold.

They are particularly popular with younger shoppers who enjoy the seamless way in which this new form of delayed payment can be accessed online at the checkout. But one of the complaints from customers is that it can be hard to keep track of repayment dates, which leads to them having to make higher interest charges on their purchases.

Read the full article from the Retail Insider here.