Charity Retailer Sue Ryder celebrates with technology partners Microsoft, K3 Retail, LS Retail and BMc Azurri as they are shortlisted in this year’s CRA’s Charity Retail Awards for Best Use of Technology by a Charity Retailer – the results will be announced at the Charity Retail Awards as part of the CRA Conference on June 26th.

UK-based non-profit charity Sue Ryder treat more conditions than any other UK charity in their hospices, neurological care centres and out in the community with over 450 retail stores contributing more than half of the charity’s income.

The charity needed to replace its old legacy system with a fit for purpose, up-to-date solution to help them manage their retail estate more efficiently with volunteer friendly systems, allowing staff to focus their time on what’s important to them, raising funds to provide care.

Sue Ryder selected a Microsoft Dynamics and LS Retail solution that is fully managed and cloud enabled, combining K3 Retail’s solution and hosting service with BMc Azurri’s specialist Gift Aid software.

The new technology will give Sue Ryder a significant advantage when it comes to managing donated stock with increased visibility as well as pricing control functionality across their extensive retail estate. It is an essential part of any modern retail enterprise, and for an organisation like Sue Ryder with a wide network of charity stores spread across the country, a fully capable IT service can only be of great benefit. By updating its systems, Sue Ryder will enable greater communication between departments and more clarity within pricing – something that can often become overcomplicated for charity stores when stock changes so rapidly from day to day. The partnership allows K3 Retail to support Sue Ryder with everything they need to manage their retail stores, in a familiar easy to use Microsoft environment and provide a platform to generate greater revenues from their charity shops.

David Borrett sums up what this technology investment means for Sue Ryder, “we’re going to understand our business at a level we haven’t had the opportunity to see to date, to make sure that we are as efficient, and as cost effective a retailer as we can be, because – ultimately – the more money that our retail operation generates, the more people we can serve in our hospices and our neurological care centres”.

Read the full case study on Sue Ryder here